Refund and Returns Policy – Experiment Five
At Experiment Five, we aim to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
Return Eligibility
We accept returns if the following conditions are met:
- Items are returned within 14 days of delivery
- Products are unworn, unused, and in original condition
- All original packaging, tags, and labels are included
- Items are not marked as final sale or clearance
Non-Returnable Items
We are unable to accept returns for:
- Items that have been worn, washed, or damaged after delivery
- Products missing original tags or packaging
- Final sale or discounted items (unless defective)
Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method
- Refunds may take 5–10 business days depending on your bank or payment provider
- Shipping fees are non-refundable unless the return is due to our error
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at [email protected].
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or faulty. We recommend using a trackable shipping service to ensure safe delivery of returned items.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order details and clear photos. We will resolve the issue as quickly as possible.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]
Experiment Five is committed to providing a smooth and reliable shopping experience.